ComplaintsPro
– The New Standard in Local Government Complaints and Enquiries

Why Choose ComplaintsPro?

Tailored Specifically for Local Government
ComplaintsPro isn’t just another case management tool; it's a purpose-built platform crafted with direct input from local government complaints teams. Our solution ensures full compliance with statutory frameworks and seamlessly adapts to your authority’s specific processes and policies, providing flexibility where you need it most. Designed with council workflows in mind, ComplaintsPro helps streamline tasks, reduce errors, and enhance efficiency across your entire complaints and enquiries process.

Collaborative Development with Hertfordshire County Council
We've partnered with Hertfordshire County Council to create a solution grounded in real-world experience. The outcome is a robust, easy-to-use system that simplifies workflows, accelerates response times, and empowers staff to resolve complaints promptly. Additionally, ComplaintsPro efficiently handles councillor enquiries, enabling you to track, manage, and respond to councillors' requests accurately and transparently. The system also manages compliments effectively, helping to capture positive feedback and support continuous service improvement.

Effortless Compliance and Enhanced Transparency
ComplaintsPro provides automated tracking of response deadlines, detailed audit trails, and comprehensive reporting capabilities. It simplifies statutory compliance, improves accountability, and helps your authority maintain high standards of transparency and public trust. With clear visibility of every interaction and step taken, your staff can confidently respond to scrutiny from citizens, councillors, and regulatory bodies alike.

Complete Solution in One Simple Licence
ComplaintsPro not only manages complaints but also efficiently handles compliments, councillor enquiries, and general enquiries. Additionally, functionality for managing FOI/EIR and SAR requests is currently in development. This comprehensive approach, in one straightforward licence, saves your council both time and resources, streamlining multiple processes into one coherent platform.

Fully Cloud-Hosted with Robust Security
Your data safety is our priority. ComplaintsPro is fully cloud-hosted in Azure within the UK and meets rigorous security standards, including ISO27001 certification and Cyber Essentials Plus accreditation. You can rest assured your data is secure with us. With ongoing backups, disaster recovery provisions, and regular security assessments, we ensure your critical data remains protected and accessible whenever you need it.

Intuitive and User-Friendly
We understand local government teams are under pressure to achieve more with less. ComplaintsPro’s modern, intuitive interface reduces administrative burdens, enabling your team to focus on resolving issues efficiently and empathetically. Easy-to-navigate dashboards and user-friendly interfaces mean minimal training requirements, faster adoption, and greater satisfaction among your staff.

Seamless Integration
ComplaintsPro integrates smoothly with existing council IT systems, including Microsoft 365, SharePoint, and Azure AD, ensuring rapid implementation and minimal disruption. Our team works closely with your IT department to ensure seamless integration, so your staff can begin benefiting from the system quickly and effectively.

Dedicated UK-Based Support
ComplaintsPro customers benefit from dedicated, UK-based support and training. Our experienced team provides personalised implementation services, comprehensive user training, and responsive ongoing support. From initial setup through continuous improvements, we are always available to assist your team.

Ready to transform how your council manages complaints and enquiries?
Request a demonstration today and discover why ComplaintsPro is set to become the system of choice for local government complaints and enquiries management across the UK.